Consumer Complaint Process

HBANK TEXAS is chartered under the laws of the State of Texas and by State law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against HBANK TEXAS should contact the Texas Department of Banking.

HBANK TEXAS also engages in the money transmission and/or currency exchange business as an authorized delegate of MoneyGram Payment Systems, Inc. and American Express under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact the consumer assistance division of MoneyGram Payment Systems, Inc. at (800)542-3590 or American Express at (800)221-7282. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking.

Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

In Person or U.S. Mail:

Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294

Telephone:
Fax:
E-mail:
Website:

877.276.5554 (Toll Free)
512.475.1313
consumer.complaints@dob.texas.gov
www.dob.texas.gov